Delivery & Returns
What’s inside the packaging and how protected is my art print?
Al-Pixel art prints are all delivered with the utmost care, we ensure your prints are fully protected within our bubble wrap-protected envelopes, which are also backed by a card sheet, furthermore, it is also placed in a clear wallet which is then sealed. In addition to this, we also give you a voucher for a discount on your next purchase, a thank you note and a lovely sticker.
We take extra care with our artwork as expected, furthermore, for orders that are above £50 we ensure that there is also an insurance on the print. So when it is being delivered, if there is any damage to the packaging, we will accept a return and refund, or we will make sure that you are compensated.
Steps to return:
- Send your parcel back to us, with your name and address made clear.
- Email us to notify us of your return (help@alpixel.co.uk)
- Wait for a refund, we usually get back within 24 hours.